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Introduction
Conversation Manager Role
Explainer Role
Understander Role
A NEW LOOK AT COMMUNICATION
1. WHY INTERPERSONAL COMMUNICATION IS THE NUMBER 1 SKILL
2. WHAT’S IT LIKE OUT THERE?
3. INTRODUCTION TO THE TALKWORKS SYSTEM
4. THE NATURE OF DIALOGUE: THE BEST WE CAN BE
5. THE KEY MODES OF CONVERSATION
6. WHAT’S YOUR COMMUNICATION STYLE?
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