The Talkworks Guide

Conversation Manager Role

Understander Role

UNDERSTANDER SECTION

1. INTRODUCTION TO THE ROLE

2. VISIBLY TUNING-IN TO WHAT YOUR CONVERSATIONAL PARTNER IS SAYING

3. LISTENING ACTIVELY WITH AN OPEN MIND

4. LISTENING FOR HIGHLIGHTS

5. FEEDING BACK SELECTED HIGHLIGHTS

6. WORKING TO GET THE FULL PICTURE

7. USING CONSTRUCTIVE RATHER THAN ILL-CONCEIVED RESPONSES

8. SUMMARISING FOR CLARITY AND UNDERSTANDING